• en
  • fr
  • ar

Terms of Sales


Between the Company TANNOUS GROUP,9 Bis Rue Aristide Briand, 90000, Belfortau Capital Social of 1000 euros, registered in the Register of Trade and Companies of Belfort, under the number SIRET 8075817720017, represented by TANNOUS ELIAS, as Manager, duly qualified for the purposes of these purposes. The company can be reached by email by clicking on the contact form accessible via the home page of the site. Below is the "Seller" or the "Company." On the one hand, And the individual or legal person purchasing the company's products or services, 'the Buyer', or 'The Customer', on the other hand,


The Seller is a website creation products and services publisher, Website Development Repair Computer Hardware Advice on the Safety of Social Networks marketed through its website (https://tannousgroup.tannousgroup.com). The company's list and description of the goods and services offered can be found on the website and its sales pages.



These General Terms of Sale determine the rights and obligations of the parties in connection with the online sale of Products and Services offered by the Seller.



These General Terms of Sale (CGV) apply to all sales of Products, or Services made through the Company's website and are an integral part of the Buyer-Seller Contract. The Seller reserves the possibility to modify these, at any time by publishing a new version on its website. The applicable GVCs are then those in effect on the date of payment (or the first payment in case of multiple payments) of the order. These CGVs can be found on the Company's website at https://tannousgroup.com/legal . The Company also ensures that their acceptance is clear and unqualified at the time of purchase. The Customer states that he has been aware of all of these General Terms of Sale, and if any, the Special Terms of Sale related to a product or service, and accept them without restriction or reservation. The Client acknowledges that he has received the necessary advice and information to ensure that the offer is adequate to his needs. The Client declares that he is able to contract legally under French law or validly represent the individual or legal person for whom he is committed. Unless there is evidence to the contrary, the information recorded by the Company is proof of all transactions.



Prices of products sold through websites are shown in Euros tax-free and precisely determined on the product description pages. They are also listed in euros all taxes included (VAT - other possible taxes) on the product order page, and excluding specific shipping costs. For all products shipped outside the European Union and/or DOM-TOM, the price is calculated tax-free automatically on the invoice. Tariffs or other local taxes or import duties or state taxes may be payable in some cases. These rights and sums are not within the sellers' purview. They will be the responsibility of the buyer and are responsible (declarations, payment to the competent authorities, etc.). The Seller invites the buyer to inquire about these aspects with the corresponding local authorities. The Company reserves the option to change its prices at any time for the future. The telecommunications costs required to access the Company's websites are the responsibility of the Customer. If necessary, also, the delivery fee.



The Customer will have to follow a series of steps specific to each Product or Service offered for sale by the Seller in order to fulfill his order. However, the steps described below are systematic: - Information on the essential characteristics of the Product; Choice of the product, if necessary of its options and indication of the customer's essential data (identification, address,... Acceptance of these Terms and Conditions of Sale. Checking the elements of the command and, if necessary, correcting errors. Follow instructions for payment, and payment of products. Delivery of products. The customer will then receive an email confirmation of the payment of the order, as well as an acknowledgement of the order confirming it. He will receive a copy .pdf of these terms and conditions of sale. For the products delivered, this delivery will be at the address indicated by the Customer. For the purpose of carrying out the order, the Customer undertakes to provide his truthful identification. The Seller reserves the option of refusing the order, for example for any abnormal request, made in bad faith or for any legitimate reason.



The essential characteristics of the goods, services and their respective prices are made available to the buyer on the company's websites. The customer attests to having received a detail of the delivery costs as well as the terms of payment, delivery and execution of the contract. The Seller undertakes to honor the Customer's order within the limit of available stocks only. Failing that, the Seller informs the Customer. This contractual information is presented in detail and in French. In accordance with French law, they are the subject of a summary and confirmation when validating the order. The parties agree that the illustrations or photos of the products offered for sale have no contractual value. The validity of the Products offer and their prices are specified on the product sales pages, as well as the minimum duration of the contracts offered when they relate to a continuous or periodic supply of products or services. Except for special conditions, the rights granted under these are granted only to the natural person who signed the order (or the person holding the email address communicated). In accordance with the legal provisions for compliance and hidden defects, the Seller refunds or exchanges defective or non-ordered products. The refund can be requested by contacting the Seller by email or simple letter.



The products remain the property of the Company until the full payment of the price.



The products are delivered to the delivery address that was indicated at the time of the order and the specified time. This delay does not take into account the time it takes to prepare the order. When the Customer orders several products at the same time, they may have different delivery times routed on different terms. The Seller provides a telephone contact point (cost of a local communication from a landline) indicated in the order confirmation email to ensure the follow-up of the order. The Seller reminds that when the Customer physically hangs possession of the products, the risk of loss or damage to the products is transferred to him.



Orders will be processed within our available inventory or subject to the stocks available from our suppliers.



Payment is due immediately on order, including pre-order products. The Customer can make the payment by payment card or bank cheque. The secure online payment by bank card is made by our payment provider. The information transmitted is encrypted in the rules of the art and cannot be read during transport on the network. Once the payment is made by the Customer, the transaction is immediately debited after verification of the information. In accordance with the provisions of the Monetary and Financial Code, the commitment to pay by card is irrevocable. By disclosing his bank information at the time of the sale, the Customer authorizes the Seller to debit his card of the amount relating to the price indicated. The Customer confirms that he is indeed the legal holder of the debit card and that he is legally entitled to use it. In the event of an error, or the inability to charge the card, the Sale is immediately resolved as of right and the order cancelled.



According to Article L. 121-20 of the Consumer Code, "the consumer has fourteen free days to exercise his right of withdrawal without having to justify grounds or pay penalties, except, if necessary, return costs." "The time frame mentioned in the previous paragraph runs from receipt for goods or acceptance of offer for services." The right of withdrawal can be exercised by contacting the Company by email or phone. If the right of withdrawal is exercised within the aforementioned time, only the price of the product or products purchased and the shipping costs will be refunded, the return costs remain at the Customer's expense. The returns of the products are to be made in their original and complete state (packaging, accessories, notices ...) so that they can be re-marketed in the new state; if possible, they should be accompanied by a copy of the proof of purchase.



In accordance with the law, the Seller assumes two guarantees: compliance and related to hidden defects of the products. The Seller refunds the buyer or exchanges products that appear to be defective or do not correspond to the order made. The refund request must be made by contacting the Veneur by email or simple letter. The Seller recalls that the consumer has a period of 2 years from the issuance of the property to act with the Seller, which he can choose between replacing and repairing the property subject to the conditions provided by the above provisions. apparently defective or unsuitable - that it is exempt to prove the existence of the property's non-compliance within six months of the property being issued. - that, except for second-hand goods, this period will be increased to 24 months from 18 March 2016 - that the consumer can also claim the guarantee against the hidden defects of the thing sold within the meaning of Article 1641 of the Civil Code and, in this case, he can choose between the resolution of the sale or a reduction in the sale price (provisions of Articles 1644 of the Civil Code).



If necessary, the Buyer can make any complaint by contacting the company by email or simple letter.



Trademarks, domain names, products, software, images, videos, texts or more generally any information subject to intellectual property rights are and remain the exclusive property of the seller. No transfer of intellectual property rights is carried out through these CGVs. Full or partial reproduction, modification or use of these propertys for any reason is strictly prohibited.



The performance of the seller's obligations at the end of these cases is suspended in the event of a fortuitous or force majeure case that would prevent its execution. The seller will notify the customer of the occurrence of such an event as soon as possible.



If one of the stipulations of this contract were cancelled, this nullity would not result in the nullity of the other stipulations that will remain in effect between the parties. Any contractual change is valid only after a written agreement and signed by the parties.


In accordance with the European data protection regulations, you have the right to question, access, amend, object and correct your personal data. By adhering to these terms and conditions of sale, you consent to us collecting and using this data for the performance of this contract.



All clauses in these terms and conditions of sale, as well as all purchase and sale transactions covered by them, will be subject to French law.